Refund policy

Last updated: 19 October 2026

You can ask for a full refund within 14 days of the first payment of a subscription, whatever the reason.

After these 14 days, you can cancel at any time: the subscription stays active until the end of the period already paid, and that period is not refunded. Renewals are not refunded, except where the law requires it.

Refunds are processed by Paddle.com, the Merchant of Record for all our orders. To ask for one, use the link in your receipt e-mail or go to paddle.net; you can also write to support@heru-security.com and we will pass your request on.

Real-time updates start as soon as you subscribe, at your request. This 14-day refund is offered in addition to any statutory right of withdrawal you may have under Paddle's buyer terms.